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Need help with an order, product question, commission update, damaged shipment, special order request, or general shop question? Send a message below and we’ll get back to you as soon as possible.
Order Questions
Include your order number whenever possible so we can quickly locate your order and provide the fastest assistance.
Paint Commissions
Painted commissions follow our published schedule. Please refer to the commission queue for current estimated completion windows.
Product Advice
Questions about scale, assembly, resin kits, multipart models, or what comes in the box? We’re happy to help before you order.
Shipping Damage
If your package arrives damaged, keep all packaging materials and send clear photos of both the package and damaged contents.
Send Us A Message
Every message is answered by a real person — not a chatbot, not outsourced support, and definitely not a goblin in a headset. We typically respond within one business day.
Looking For A Faster Answer?
Our FAQ answers many of the most common questions regarding made-to-order products, production timelines, painted commissions, shipping, returns, and product care.
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