Commission Terms & Conditions

    Dungeon Master Minis

    These Terms & Conditions apply to hand-painted collectibles, painted commissions, assembly, preparation, repairs, custom design projects arranged through Dungeon Master Minis, and customer-supplied models or kits. By placing an order or authorizing commission work, you acknowledge these terms, subject to applicable law.

    Important Summary

    • Painted commissions are final sale. Made-to-order statues and painting services are not eligible for change-of-mind refunds; work and material charges are non-refundable once work begins, subject to applicable law and verified DMM errors.
    • Queue & timing. Work starts when your commission reaches the front of the paint queue. A typical piece requires about 2–3 weeks of active studio time; dates are estimates, not guarantees.
    • Paint instructions & finish. Submit references and must-have details before painting begins. Each piece is hand-painted, so reasonable artistic variation is expected.
    • Customer-supplied & articulated pieces. You are responsible for inbound packing, shipment, and included parts. Pre-existing flaws can affect results, and paint on moving joints may wear or chip with use.
    • Approvals & delivery. Respond promptly to approval requests and provide a valid shipping address. Customer-caused return or redelivery fees are your responsibility.
    • Optional custom design work. An independent sculptor handles design and file cuts. You pay and approve details with her directly; artist deposits become non-refundable once she begins work, subject to her agreement and applicable law.

    1. Products & Commission Services

    Dungeon Master Minis ("DMM") produces hand-painted resin display collectibles and offers eligible preparation, assembly, repair, printing, and painting services. Items may be made to order or offered as finished, ready-to-ship pieces. Models can have delicate, detachable, magnetized, illuminated, or separately packaged components. These are display collectibles, not necessarily intended as toys or for frequent handling.

    For customer-supplied products, DMM provides services to the customer’s own property; DMM does not sell the customer that underlying item and cannot refund its original purchase price. Charges for DMM’s services and materials are addressed separately below.

    2. Order Acceptance & Scope

    DMM may review, decline, or cancel a proposed order before production begins. If DMM cancels an order before beginning work, amounts paid to DMM for that canceled order will be refunded, subject to applicable law. Payments made directly to an independent design artist are governed by the artist’s separate agreement.

    The agreed project scope covers the listed statue, parts, preparation, assembly, finish, and any written additions. Work outside that scope may require a revised quote and approval.

    3. Production Queue & Completion Estimates

    Commission start dates depend on the active paint queue, available capacity, customer approvals, complexity, and supplies. A typical piece may take approximately 2–3 weeks of active studio work after reaching the front of the queue; larger or more complicated projects can take longer.

    Automated calendar estimates: The paint queue calendar automatically generates estimated commission slots and dates using information entered by Dungeon Master Minis. These projections may change as actual workloads and circumstances change. Calendar dates are estimates only—not guaranteed start, completion, shipping, or delivery dates.

    Resin preparation, curing, equipment problems, material shortages, illness, weather, and other reasonable delays can affect completion. If a delay or failure to provide the purchased service gives a customer rights under applicable law, those rights remain unaffected by this section.

    4. Instructions, References & Artistic Interpretation

    Provide complete color instructions, references, and must-have details before painting begins. Changes requested afterward are not guaranteed and may require additional costs or time if accepted. If no specific instructions are provided, DMM may use reasonable artistic discretion consistent with the purchased product.

    Each piece is hand-painted. Minor differences in shading, highlights, brushwork, texture, color placement, and finish are expected. Photos, previous commissions, and digital renders are references, not promises of exact duplication. Lighting and screen settings also affect how colors appear. Normal handmade variation is not a defect, but this does not excuse a material failure to provide the agreed service.

    5. Custom STL Design & Independent Artist

    For optional custom STL projects, DMM introduces customers to an independent 3D artist who handles the sculpt and file cuts. Customers communicate with her directly through Instagram or Discord, provide all required references and details, review revisions, and approve the design. Customers pay the artist directly under her separate terms. DMM is not responsible for omissions or misunderstandings arising solely from the customer–artist discussions or approvals, but remains responsible for its own agreed services and errors, subject to applicable law.

    Once the artist begins work, design deposits and payments are non-refundable for customer-initiated cancellations or changes of mind, subject to the artist’s written agreement and applicable law. DMM does not collect or refund payments made directly to her. DMM’s supports, preparation, printing, and painting are separately quoted after concept approval; changes or extra work require an agreed scope and price.

    6. Digital Files & Licensing

    For eligible custom design projects, purchasing a finished custom statue includes a complimentary copy of the agreed digital files. Customers choosing files only instead of DMM printing and painting are charged a $50 file-release fee, invoiced through DMM. File-only deliveries do not include DMM’s print preparation or supports.

    Unless additional rights are expressly granted in writing, supplied STL files are licensed for personal use only. Customers may not resell, share, redistribute, or commercially use the files; nor may they print and sell statues or mass-produce physical products from the designs. Commercial production or resale rights require a separate written license and additional fee.

    DMM retains the reproduction, licensing, and resale rights it has secured in these designs unless an exclusive-rights arrangement is separately purchased and documented in writing. Artist agreements and third-party intellectual-property rights may limit what either party can license; exclusivity or commercial rights are not implied by a standard order.

    7. Customer-Supplied Items & Articulated Models

    Customers must securely package, document, and arrange tracking and appropriate insurance for items sent to DMM, including all parts. DMM is not responsible for missing components or loss or damage during inbound shipping, except where caused by DMM or required by law. Customer-supplied items remain the customer’s property and may have manufacturing or pre-existing problems including brittle resin, weak joints, warping, poor fit, hidden defects, old paint, and missing parts. DMM will reasonably identify and communicate material issues where practical, but cannot guarantee complete correction. Hidden defects or additional repairs may require customer approval of revised costs and timing before work continues.

    Articulated and friction-contact areas: Paint on hinges, pegs, sockets, joints, and rubbing surfaces can scratch, chip, crack, flake, or wear with movement even after careful preparation. Normal articulation wear is not a workmanship defect and cannot be guaranteed against. DMM remains responsible for damage caused by its own work to the extent required by applicable law.

    8. Project Photos, Social Media & Approval

    DMM typically photographs and shares completed commissions on social media and in its portfolio. However, DMM may choose not to publicly display projects it considers crude, distasteful, or otherwise unsuitable, even when it has agreed to paint them. For these projects, progress or completion photos may also be withheld. Accepting a commission does not guarantee photos, social media coverage, or promotional exposure.

    Pre-shipment photographs and approval are required only if specifically agreed in writing. If DMM requests approval and receives no response within 48 hours, it may proceed with shipment after reasonable notice, provided doing so is consistent with the agreed scope and applicable law.

    Customers must keep their contact information current and review order-related messages. Silence does not waive statutory rights or excuse work that materially differs from the agreed order.

    9. Final Sales, Cancellations & Refunds

    All made-to-order sales and commission services are generally final and not eligible for change-of-mind returns or cancellations, except where required by law or for a verified DMM error. Once DMM begins the relevant preparation, assembly, printing, or painting work, charges for that work and consumed materials are non-refundable for customer-initiated cancellations, subject to applicable law.

    Customer-supplied physical items are not refundable by DMM because they were not purchased from DMM. Their associated service fees follow the same work-start rules. Independently paid design-artist deposits follow Section 5.

    For damaged, incorrect, or deficient orders, reporting requirements, authorized returns, available remedies, and processing details, see the Refund & Return Policy. If an inconsistency exists, mandatory consumer law controls, and the more specific written project agreement governs its agreed scope where legally permissible.

    10. Shipping, Delivery & Return-to-Sender

    Customers are responsible for providing an accurate shipping address and for customer-caused costs such as address correction, redirection, failed delivery, refused shipments, customs charges, storage, return-to-sender fees, and reshipping costs. Refusing delivery or failing to retrieve a package does not automatically create a right to a refund.

    For delivery and shipping details, see the Shipping Policy. Nothing in this section removes rights or remedies required by law or transfers responsibility for a shipping issue caused by DMM.

    11. Payment Disputes & Chargebacks

    Please contact DMM with an issue first so it can be investigated and, where appropriate, resolved. DMM may respond to disputes with order records, customer communications, approved scope, project progress, photos, and shipment records. Nothing here restricts a customer’s lawful right to dispute a payment or request a remedy.

    12. Refusal or Discontinuation of Service

    Dungeon Master Minis has a zero-tolerance policy for threats, harassment, intimidation, or hostile and abusive conduct toward the studio, its artist partners, or other people involved in a commission. Such conduct may result in immediate suspension or termination of the commission and refusal of future service, without further warning. If work is terminated for customer misconduct, charges for work already performed and materials already used are non-refundable, except where required by applicable law. Any unearned amounts, unfinished work, and customer-owned items will be addressed according to the project agreement and applicable law. DMM may also refuse service for fraud or serious policy violations.

    13. Portfolio & Promotional Use

    Unless otherwise agreed in writing, DMM may use photographs of completed work for its portfolio, product listings, social media, advertising, and recordkeeping, but has no obligation to publish any particular commission. This does not transfer ownership of a customer’s underlying physical item or override confidentiality promises made in writing.

    14. Policy Updates & Consumer Rights

    DMM may revise these terms for future orders. The version presented at the time of the customer’s order or commission agreement applies to that transaction unless a later change is mutually agreed to.

    Nothing in these Terms & Conditions excludes, limits, or waives rights and remedies that cannot legally be excluded under applicable consumer protection law.

    15. Agreement

    By placing an order or separately authorizing commission work after receiving these terms, the customer acknowledges and agrees to them, subject to applicable law and any separately signed written agreement.