Shipping Policy
This policy explains production timing, shipment, delivery, address responsibilities, international fees, and carrier-related issues for Dungeon Master Minis orders.
Painted commissions are pre-order, made-to-order items and are not ready for immediate shipment.
Important Summary
- Each painted piece generally requires approximately 2–3 weeks of active studio time once it reaches the front of the queue.
- Completion and delivery dates are estimates and are not guaranteed.
- Tracking is provided after an order is packed and shipped.
- Customers are responsible for providing a complete and accurate shipping address.
- International customers are responsible for customs, duties, taxes, and import fees.
- Refused or returned-to-sender packages are not eligible for a refund.
1. Production Queue
Painted commissions are completed according to the current production queue, studio capacity, project complexity, material availability, and the amount of work required for each piece.
Each painted piece generally requires approximately 2–3 weeks of active studio time once it reaches the front of the queue. Larger, more complex, or highly detailed projects may require additional time.
By placing an order, the customer understands that painted commissions are pre-order, made-to-order items. Orders will be completed when the work is finished, and no specific completion, shipment, or delivery date is guaranteed.
2. Shipment and Tracking
Orders are shipped after painting, finishing, quality review, packing, and any required approval are complete.
Tracking information will be sent after a shipping label is created or the package is transferred to the carrier. Tracking may take time to update after label creation.
Carrier transit time begins only after the package has been accepted by the carrier.
3. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Address changes must be submitted and confirmed before shipment. Changes are not guaranteed after a shipping label has been created or fulfillment has begun.
The customer is responsible for address-correction fees, redirection charges, return shipping, storage fees, reshipping costs, package recovery costs, or package loss resulting from an incorrect or incomplete address.
4. Carrier Delays and Delivery
Dungeon Master Minis is not responsible for carrier delays, missed scans, routing errors, weather, holidays, customs processing, transportation disruptions, or other events outside reasonable control.
Once tracking shows delivery to the address provided by the customer, the shipment is considered delivered unless a verified carrier or shop error is established.
Dungeon Master Minis is not responsible for theft, porch piracy, unsecured delivery locations, or packages lost after confirmed delivery.
5. International Shipping
International customers are responsible for customs duties, VAT, import taxes, brokerage fees, clearance fees, and any other charges imposed by the destination country.
Dungeon Master Minis is not responsible for customs delays, inspections, import holds, unpaid duties, or delivery delays caused by international shipping procedures.
6. Delivery Refusals and Return-to-Sender Shipments
Refusing delivery, failing to accept delivery, failing to retrieve a package, providing an incorrect or incomplete address, or allowing a shipment to be returned to sender does not cancel the order and does not create a right to a refund.
Unless agreed to in writing before shipment or required by applicable law, refused and return-to-sender shipments are non-refundable.
The customer is responsible for all return shipping charges, carrier fees, return-to-sender fees, storage fees, address-correction fees, customs charges, and other costs resulting from the refusal or failed delivery.
If the customer wants the item shipped again, all outstanding return charges, reshipping costs, and additional carrier fees must be paid in full before the item will be reshipped.
7. Damage, Missing Items, and Shipping Claims
Damage, missing parts, incorrect items, return procedures, and claim requirements are governed by the Refund & Return Policy.
8. Additional Terms
Production, artistic, payment, and general order terms are governed by the Painted Commission Terms & Conditions.
9. Contact
For shipping questions, tracking concerns, or address corrections, contact info@dmminisus.com.