Refund & Return Policy
Dungeon Master Minis specializes exclusively in professionally hand-painted resin collectibles and commissions. Please review this policy carefully before placing an order.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
Important Summary
- All sales are final.
- Returns, cancellations, and refunds are not accepted except where required by law or for a verified shop error.
- Damage or order issues must be reported within 30 days of delivery.
- Refused deliveries are not eligible for a refund.
- All returns require written authorization before anything is shipped back.
1. Refund Eligibility
All sales are final. Dungeon Master Minis does not accept returns, exchanges, cancellations, or refunds once an order has been placed, except where required by applicable law or in the event of a verified shop error.
A verified shop error may include receiving the wrong item, missing required components, significant manufacturing defects, or damage resulting from improper packaging.
If a verified shop error is confirmed, Dungeon Master Minis may, at its sole discretion, provide replacement parts, repair, replacement, store credit, or a refund.
2. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, you must contact Dungeon Master Minis within 30 days of delivery.
Please include:
- Your order number.
- Clear photographs of the item.
- Clear photographs of any damaged components.
- Clear photographs of the internal packaging.
- Clear photographs of the shipping box.
- Clear photographs of the shipping label.
Please retain all original packaging, packing materials, and the shipping box until your claim has been fully resolved. If you discard, destroy, or otherwise dispose of the packaging before your claim is resolved, Dungeon Master Minis may be unable to verify the claim, and your request for a refund, replacement, or other remedy may be denied.
3. Non-Refundable Situations
Refunds or returns will not be provided for:
- Buyer’s remorse.
- Change of mind.
- Artistic preference.
- Minor color, finish, or brushwork variation.
- Normal variation inherent to handmade artwork.
- Damage occurring after delivery.
- Improper handling, assembly, storage, modification, or repair.
4. Return Authorization
Do not return any item without prior written authorization from Dungeon Master Minis.
Unauthorized returns may be refused or returned to the sender.
5. Delivery Refusals & Return-to-Sender Shipments
Refusing delivery, failing to accept delivery, failing to retrieve a package, providing an incorrect shipping address, or allowing a shipment to be returned to sender does not create a right to a refund.
Unless otherwise required by applicable law or agreed to in writing by Dungeon Master Minis prior to shipment, refused deliveries and return-to-sender shipments are non-refundable.
The customer is responsible for all return shipping charges, carrier fees, return-to-sender fees, storage fees, address correction fees, and any other costs incurred as a result of the refused or undeliverable shipment.
If the customer wishes to have the order reshipped, all outstanding fees, including return shipping and any additional carrier charges, must be paid in full before the order will be shipped again.
Dungeon Master Minis is not obligated to reship or release a returned package until all applicable fees have been paid.
6. Refund Processing
If a refund is approved, it will be issued to the original payment method within 10 business days after any required review or inspection has been completed.
Banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed after receiving confirmation that your refund has been issued, please contact info@dmminisus.com.
7. Consumer Rights
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under applicable law.