Privacy Policy
How we handle information when you browse, shop, request custom work, or contact Dungeon Master Minis.
At a Glance
- We collect information needed for orders, commissions, support, and a functioning store.
- We use service providers for payments, shipping, insurance, email, security, and analytics.
- We may send shop marketing where permitted; you can unsubscribe at any time.
- We do not sell customer lists or share information for others’ independent email marketing.
- Privacy rights and choices depend on your location and applicable law.
1. Who We Are
Dungeon Master Minis LLC operates Dungeon Master Minis and its online shop. Questions or privacy requests may be sent to info@dmminisus.com.
2. Information We Collect
We collect information you provide, including your name, email, billing and shipping addresses, optional phone number, account details, orders, customization and commission instructions, uploaded references, communications, reviews, and support or claim documents.
Our website may automatically collect IP address, approximate location, device and browser details, pages and products viewed, cart activity, referring sources, visit times, and cookie or analytics identifiers. We may also receive transaction, fraud-screening, and order information from service providers.
Payments: Payment processors handle card details. We do not intentionally store complete payment card numbers on our own systems; we may receive payment confirmations, limited billing information, and dispute or fraud indicators.
3. How We Use Information
We use information to operate the store; process payments and fulfill, insure, and ship orders; manage accounts, carts, wishlists, and commission queues; communicate about projects and customer service; handle claims and refunds; improve our website and marketing; protect against fraud, abuse, and chargebacks; and meet accounting, tax, and legal obligations.
4. Marketing & Your Choices
Where permitted by law, we may send Dungeon Master Minis product releases, promotions, cart reminders, review requests, and other shop updates based on your contact information and shopping interests. You can unsubscribe through the link in marketing emails or contact info@dmminisus.com.
Unsubscribing from marketing does not stop essential order confirmations, shipping alerts, commission updates, security notices, or customer service messages. If we offer promotional text messages, we will follow applicable consent and opt-out requirements.
5. Cookies, Analytics & Advertising
We may use cookies, pixels, analytics, and similar technologies for essential shop functions, saved preferences, fraud prevention, performance measurement, and relevant marketing. Depending on the tools in use, third parties may receive device and browsing data. Browser controls and any cookie-preference controls made available on our site can help you manage these technologies; some settings may affect checkout or account functionality.
Some privacy laws treat certain targeted advertising or tracking disclosures as a “sale” or “sharing,” even when no money is exchanged. Applicable opt-out rights are described below.
6. When Information Is Shared
We may share information as reasonably needed with providers that operate the store, including website hosts, WooCommerce-related services, payment processors, shipping carriers and insurance services, email providers, analytics and advertising tools, review platforms, customer support, bookkeeping, tax and legal advisers, and fraud or security services. We may also disclose information to comply with lawful requests, investigate disputes or chargebacks, protect safety or rights, or as part of a lawful business sale or reorganization.
We do not sell customer lists for money or provide personal information to third parties for their own independent email marketing. Other disclosures, including those through analytics or advertising tools, may be treated differently under applicable privacy law.
7. Commissions, Reviews & Social Media
Project references, messages, photographs, and other commission details may be used to plan, complete, document, and communicate about your order. When custom design work involves an independent artist, information relevant to that project may be shared with the artist or communicated directly by you through third-party platforms such as Instagram or Discord; those platforms have their own privacy policies.
Reviews, comments, tags, and other content you post publicly may be visible to others. We may share photographs of completed work as described in our Commission Terms, while avoiding unnecessary disclosure of private customer details.
8. Retention & Security
We retain records for as long as reasonably necessary to fulfill orders, serve customers, document commissions, meet tax and legal obligations, prevent fraud, and resolve disputes. Periods vary by record type and legal requirements. We use reasonable organizational and technical safeguards, but no online system can be guaranteed completely secure.
9. Your Privacy Rights
Depending on where you live and which laws apply, you may be able to request access, correction, deletion, or portability of personal information, object to or restrict certain processing, withdraw consent where applicable, or opt out of certain targeted advertising or legally defined sales or sharing. California residents and individuals in the EU, EEA, UK, and other applicable jurisdictions may have additional rights, including the right to contact a supervisory authority where provided by law.
Send requests to info@dmminisus.com. We may verify your identity and may retain or withhold information where legally permitted or required, including for transactions, taxes, fraud prevention, claims, and disputes. We will not unlawfully discriminate against you for exercising applicable privacy rights.
10. International Processing
We and our service providers may process information in the United States or other countries. Where privacy laws require safeguards or specific grounds for international transfers, those requirements apply. We rely on applicable legal grounds for processing, including contract performance, legal obligations, legitimate interests where permitted, and consent where required.
11. Children & External Services
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has submitted information. Links to payment providers, social platforms, and other independent websites lead to services with their own privacy and security practices.
12. Updates & Contact
We may update this policy and post a revised version here with a new date. Changes apply as permitted by law. For questions, privacy requests, or marketing preferences, email info@dmminisus.com.
Business: Dungeon Master Minis LLC
Last updated: November 4, 2026.