Privacy Policy

1. Who We Are

Dungeon Master Minis LLC operates the Dungeon Master Minis website and related ecommerce services.

For purposes of this Privacy Policy, “Dungeon Master Minis,” “we,” “us,” and “our” refer to Dungeon Master Minis LLC. “You” and “your” refer to the individual visiting the website, placing an order, creating an account, contacting us, subscribing to marketing, or otherwise using our services.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the website, and from service providers that help us operate the business.

Information You Provide

• Name.
• Email address.
• Billing address.
• Shipping address.
• Phone number, if provided.
• Account login information, if an account is created.
• Order details, selected products, product options, and customization requests.
• Customer service communications, including emails, messages, photos, and claim documentation.
• Paint commission references, project notes, or other files you choose to send us.
• Reviews, feedback, or public comments you submit.

Payment Information

Payment information is processed by our payment processors and ecommerce platform. We do not intentionally store full payment card numbers on our own systems. Payment processors may provide us with limited payment-related information such as transaction status, payment method type, fraud indicators, billing details, and confirmation records necessary to process orders, refunds, disputes, or chargebacks.

Information Collected Automatically

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages viewed.
• Products viewed.
• Cart activity.
• Referring website or source.
• Date and time of visit.
• Approximate location derived from IP address.
• Cookies, pixels, tags, analytics identifiers, and similar tracking technologies.

3. How We Use Your Information

We may use personal information for the following business and commercial purposes:

• To operate, maintain, and improve our website and store.
• To process, fulfill, ship, and track orders.
• To communicate about orders, payments, shipping, production status, and customer service issues.
• To manage accounts, wishlists, carts, and customer preferences.
• To respond to emails, questions, support requests, damage claims, missing-part claims, and other customer communications.
• To provide painted commission updates, work-in-progress photos, final approval photos, or project-related communications.
• To detect, investigate, prevent, or respond to fraud, chargebacks, abuse, security issues, or policy violations.
• To enforce our Terms & Conditions, Refund Policy, Shipping Policy, Painted Commission Terms, and other shop policies.
• To improve our products, services, website performance, customer experience, marketing, and internal business operations.
• To comply with legal, tax, accounting, payment-processing, reporting, and regulatory obligations.
• To send marketing communications where permitted by law.

4. Marketing Communications

We may use your personal information, including your name, email address, purchase history, product interests, cart activity, and website activity, to send Dungeon Master Minis marketing communications where permitted by law.

Marketing communications may include product announcements, new releases, promotions, sales, restock notices, abandoned-cart reminders, review requests, shop updates, event announcements, hobby content, and related Dungeon Master Minis offers or information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@dmminisus.com.

Even if you opt out of marketing, we may still send non-marketing transactional or service-related messages, including order confirmations, shipping notices, production updates, policy notices, payment issues, customer service responses, damage claim communications, or legally required notices.

If SMS or text-message marketing is offered, it will only be used where permitted by law and subject to any consent, opt-out, or disclosure requirements applicable to that service.

5. Cookies, Pixels & Analytics

We may use cookies, pixels, web beacons, tags, scripts, analytics tools, advertising tools, and similar technologies to operate the website, remember preferences, understand website traffic, measure marketing performance, improve the shopping experience, detect fraud, and show relevant content or ads.

These technologies may collect information about your device, browser, IP address, pages viewed, products viewed, cart activity, purchases, referral sources, and interactions with emails or advertisements.

You can adjust cookie settings through your browser. Blocking cookies may affect website functionality, account access, checkout, cart behavior, or other store features.

6. When We Share Information

We may share personal information only as reasonably necessary to operate the business, provide services, comply with law, protect rights, prevent fraud, or complete transactions.

Service Providers

We may share information with service providers that perform services on our behalf, including:

• Ecommerce platforms and website hosting providers.
• Payment processors and fraud-prevention services.
• Shipping carriers, label providers, fulfillment tools, and package insurance services.
• Email marketing platforms and transactional email providers.
• Analytics, advertising, and performance measurement tools.
• Customer support tools.
• Review platforms.
• Accounting, tax, bookkeeping, legal, or compliance providers.
• Security, fraud, chargeback, or dispute-resolution providers.

These providers are permitted to use information only as needed to provide services to Dungeon Master Minis or as otherwise allowed by applicable law.

Shipping & Fulfillment

We share shipping information with carriers and shipping-related providers so your order can be delivered, tracked, insured, investigated, or resolved if a shipping issue occurs.

Legal, Fraud, Safety & Chargebacks

We may disclose information when we believe it is necessary to comply with law, respond to lawful requests, enforce our policies, protect our rights, prevent fraud, investigate abuse, respond to payment disputes, contest chargebacks, document production status, resolve shipping claims, or protect the safety of Dungeon Master Minis, customers, service providers, or the public.

Business Transfers

If Dungeon Master Minis is involved in a merger, sale, acquisition, reorganization, financing, bankruptcy, or transfer of some or all business assets, personal information may be transferred as part of that transaction, subject to applicable law.

7. We Do Not Sell Your Personal Information

Dungeon Master Minis does not sell your personal information for money.

Dungeon Master Minis does not share your personal information with third parties for their own independent marketing purposes.

We may use advertising, analytics, cookies, pixels, or similar technologies that help us measure performance or promote Dungeon Master Minis products and services. Depending on your location, certain privacy laws may define some advertising or analytics activity as “sharing” or “targeted advertising.” Where required by law, you may have the right to opt out of such activity.

To make a privacy request or marketing-related opt-out request, contact us at info@dmminisus.com.

8. Reviews, Public Content & Social Media

If you submit a product review, comment, testimonial, social media tag, public message, photo, or other public-facing content, that information may be visible to other customers or website visitors depending on where it is posted.

Do not submit personal information in public reviews or comments that you do not want publicly visible.

If you interact with Dungeon Master Minis on third-party social platforms, your interactions are also governed by the privacy policies and settings of those platforms.

9. Data Retention

We retain personal information for as long as reasonably necessary to operate the business, fulfill orders, provide customer service, maintain records, comply with tax and accounting obligations, resolve disputes, enforce policies, prevent fraud, document chargebacks, and satisfy legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, legal requirements, fraud-prevention needs, accounting requirements, dispute history, and business recordkeeping needs.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We cannot guarantee absolute security, but we work to protect customer information using commercially reasonable safeguards and service providers that support secure ecommerce operations.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to request access, correction, deletion, portability, restriction, objection, or information about how your personal information is used or disclosed.

You may also have the right to opt out of marketing communications, certain targeted advertising activities, or the sale or sharing of personal information as those terms are defined under applicable law.

To submit a privacy request, contact us at info@dmminisus.com. We may need to verify your identity before completing certain requests.

We may deny or limit requests where permitted by law, including where information must be retained for legal, tax, accounting, fraud-prevention, dispute-resolution, chargeback, shipping-claim, security, or contractual purposes.

12. California Privacy Rights

If you are a California resident, you may have rights under California privacy law, including the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of sale or sharing where applicable; and the right not to be discriminated against for exercising privacy rights.

Dungeon Master Minis does not sell personal information for money and does not share personal information with third parties for their own independent marketing purposes.

To exercise California privacy rights, contact us at info@dmminisus.com.

13. European Union, United Kingdom & International Privacy Rights

If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with applicable data protection laws, you may have additional privacy rights regarding your personal information.

Depending on applicable law, these rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with a data protection authority.

We process personal information for purposes such as order fulfillment, contract performance, customer service, legal compliance, fraud prevention, legitimate business interests, and marketing where permitted by law or with consent where required.

Your information may be processed in the United States or other locations where our service providers operate. By using our website or placing an order, your information may be transferred to and processed in jurisdictions with privacy laws different from those in your location.

14. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Dungeon Master Minis, contact us so we can review and delete the information where appropriate.

15. Third-Party Websites & Services

Our website may contain links to third-party websites, platforms, videos, social media pages, payment services, review tools, or other services not operated by Dungeon Master Minis.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. Please review their privacy policies before providing information to them.

16. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page unless otherwise required by law.

The “Last Updated” date below reflects the latest revision date. Continued use of the website after updates are posted means the updated policy applies going forward.

17. Contact Us

If you have questions about this Privacy Policy, want to opt out of marketing, or wish to submit a privacy request, contact us at:

Email: info@dmminisus.com

Business: Dungeon Master Minis LLC

18. Last Updated

This Privacy Policy was last updated on June 26, 2026.